This is quote only and we are not holding any confirmed reservation either in the airline or in hotel.
The booking is processed after receiving the advance amount. If we fail to give you confirmation on your requested date than entire Advance amount is refundable to you.
Flight tickets are issued on the basis of minimum available fare.
- Kindly reconfirm the departure terminal and the flight schedule from the airline before leaving for the airport.
- Please reach the airport 3 hours hours prior to the scheduled departure time.
- Web check-in is mandatory for all passengers. You will have to show your boarding pass / e-boarding pass along with your Identity card to the CISF staff at the Entry Gate. (Please Note: Airlines may charge for Web check-in Service. Applicable charges are not included in Package & need to be Paid by the Passengers only)
- A self-declaration will be taken during the process of web check-in. Boarding pass will be issued only once the passenger gives this self-declaration.
- Passenger will be checked for temperature and asked to display the status of Aarogya Setu app by the staff at entry gate of the airport. In case of non-availability of Aarogya Setu, passenger will be directed to a counter provided by the airport where Aarogya Setu app can be downloaded. A green status on your ‘Aarogya Setu’ App is mandatory to enter the terminal.
- If you are not able to print the baggage tag, then you should mention the PNR number and your name as registered in your booking on a thick piece of paper and affix it / tag it with a strong string to your check-in baggage at a prominent place for identification.
- If you are denied travel due to high temperature then a change in date of travel might be offered. The change fee might not be applied and you may change your flight for a later date by paying the difference in fare. This process is entirely at the discretion of the respective airlines.
- As an extra precaution, Airline are temporarily suspending Food and Beverage services on board. F&B consumption on board is not permitted. We recommend that they may be consumed at home or at the airport premises.
- During boarding and travel all passengers shall use face cover/mask. They will also follow hand hygiene, respiratory hygiene and environmental hygiene.
- During the flight if you feel unwell, having breathing difficulty or any other health related problems than such situation should be brought to the immediate notice of Airline cabin crew on board. Airline cabin crew will assist in handling the situation.
- Vulnerable persons such as very elderly, expectant mothers, passengers with ailments are advised to avoid air travel.
- In airline no seat is provided to Infant.
- Complimentary Arrival / Departure transfers are provided as per schedule fixed by the hotel. However this may require you to wait at the airport for short duration (1 to 2 hour). Guests are requested to remain patient in their sitting area until all the booked passengers have boarded the vehicle.
- Unless otherwise specified, all Complimentary transfers are provided by Non air condition vehicle only. Private transfers in air condition vehicle can be arranged at an Extra cost (Please check the cost at the time of making reservation).
- To avail the arrival transfers please check the hotel representative holding the placard of your name / hotel name.
- Transfers and Sightseeing tours (if included) are on SIC (seat in coach) / shared basis.
- If the return Flight is late in evening, the guest has to Check out from the hotel at 11 AM or at the time specified by the Hotel.
- Please provide government issued id’s to process the reservation.
- The guest must carry confirmed hotel voucher at the time of Check in at hotel.
- At hotel entrance guest will be checked for temperature and asked to display the status of Aarogya setu app. Normal body temperature and a green status on your Aarogya setu app is mandatory to enter in the hotel.
- Guests showing any Covid symptoms will be denied entry inside the hotel. In such cases applied cancellation charges will be at the discretion of the booked hotel.
- All the guests are requested to follow hand hygiene, respiratory hygiene and environmental hygiene.
- In hotels for an extra Adult / Child either Rollaway bed or mattress shall be provided.
- The request for an adjacent or an adjoining room will be on subject to availability.
- Room allocation (Twin bed / Double bed) is at the discretion of the hotel.
- The Standard check in time of the hotel is 2 PM & check out time of the hotel is 11 AM (exact timings may be reconfirmed with the hotel directly).
- For early check in and late check out the payment is to be settled directly by the guest.
- Buffet services are unavailable in the hotel restaurants.
- Fixed / chef choice meals will be provided to the staying guests as per booked meal plans.
- Numbers of meals are always corresponding to the number of nights booked. Breakfast is not provided on the day of arrival.
- Hotel has the right to claim the damages incurred by any of the guest.
- The guests are requested to take care of their personal belongings carefully and avoid leaving them unattended.
- Due to Covid Guidelines few of the Services like- Swimming pool, Spa & Gymnasium, Restaurants & Bar, etc. are not operational in the Hotel.
- Cost of additional services availed by the guest which are not part of our package inclusions are to be settled directly at the hotel.
- Mini bar facility (if available) in the hotels is on chargeable basis.
- Proper swim wears are necessary to avail the Swimming pool facility (if available).
- It is mandatory to carry the age proof of children (02 to 11 yrs) and infant (below 02yrs) along with other travel documents. Child above 11 years shall be considered for an adult cost.
- This hotel is suggested on the basis of the feedback taken from our customers. Still we request you that before finalizing the tour with us kindly go through the website of the hotels and read the reviews.
- We have made all possible efforts to make Hotel related information as authentic as possible. We hold no responsibility if any of the information is found to be incorrect / changed. We solicit discretion of the customer before finalizing the Hotel.
- If due to pandemic the tour cannot be availed altogether then our liability will be limited to refund of tour money after deducting 5% of the tour costs and amount spent towards the booked services which is held up with service providers. Once the tour commences there shall be no refund.
- We shall not be bound to refund the amount held up with the service providers like Airlines, Hotels, etc. unless they refund us in our Bank account.
Important Information:
In view of the COVID-19 situation, different state governments have laid out their respective protocols for passengers coming to their states as visitors/tourists. Before you travel, make sure to read and understand the complete guidelines of the city/state you are travelling to, especially whether there is a mandatory requirement for RT-PCR test. Please comply with the same so your travel plans are not affected. Kindly go through the government guide/website for state-wise regulations. State regulations are subject to change, please also visit the state government official websites for updates.
Guidelines for Travelers arriving in Sikkim:-
- Entry of all persons, including tourists, who have been fully vaccinated against COVID-19, shall be allowed entry from Melli and Rangpo check post, without RT-PCR negative report, on production of valid vaccination documents. For all others, existing restrictions will continue to apply.
- All guest houses, hotels, and homestays would be allowed to operate with 50 per cent capacity. However, the establishments are required to follow COVID-19 protocol that have been laid out by the government. As per the order, showrooms and malls will also be allowed to operate, with strict adherence of COVID-19 protocols.
Guidelines for Travelers arriving in West Bengal :-
Health Screening:
- Thermal screening shall be done for all passengers
- It is mandatory for passengers arriving in the state of West Bengal from other states/UT to carry a negative RT-PCR report not earlier than 72 hours from an ICMR approved laboratory. RT-PCR timeline starts from the swab collection time. Children below 2 years are exempted from RT-PCR test.
Quarantine:
- Passengers arriving without RT-PCR negative report into the state of West Bengal shall be subject to 14 days institutional quarantine at their own cost
Passenger Obligation:
- All passengers must download Aarogya Setu App
- All passengers must fill up and submit the declaration form using Sandhane App developed by H&FW Department West Bengal.
- It is mandatory for passengers arriving in the state of West Bengal from other states/UT to carry a negative RT-PCR report not earlier than 72 hours from an ICMR approved laboratory. RT-PCR timeline starts from the swab collection time.
- App can be downloaded through this link http://74.50.58.66/systems/Sandhane/1.2/Sandhane_Gen.apk
Airport/State obligation:
- Self- declaration form to be taken from arriving passenger
- Thermal screening shall be done for all passengers
- COVID test passengers.
Please note that Covid restriction guidelines keeps on changing on the basis of reported Covid cases in the area.
- We reserve the right to modify the itinerary at any point, due to reasons including but not limited to: Force Majeure events, strikes, fairs, festivals, weather conditions, traffic problems, overbooking of hotels / flights, cancellation / re-routing of flights, closure of /entry restrictions at a place of visit, Covid guidelines, etc.
- While we will do our best to make suitable alternate arrangements, we would not be held liable for any refunds / compensation claims arising out of this.
Travelling Mandates:-
- Carry photocopies of Valid Indian Photo ID address proof & 2 passport size photographs along with you to take Permit for Sikkim tour. (Please Note: PAN Card & Aadhar Card are not accepted in Sikkim)
Below are the Mandatory Documents (required for Sikkim):-
- Scanned Identification document of all Traveller. Any one- Voters card, Driver’s license, Passport (image size between 10 KB to 100 KB in PNG or JPG format)
- Passport size photos (image size between 10 KB to 100 KB, PNG or JPG format)
- Hotel Details- Name of the hotel, check in / check out date along with scanned copy of booking / reservation proof
- Name and Phone number of any family member to contact in case of emergency
- Attached self-health / COVID declaration to be filled & signed by all travellers and send us the scanned copies. http://www.sikkimtourism.gov.in/Public/PublicMandates/TravellingMandates
- All the documents will be delivered over the emails and through WhatsApp only.
- Per person cost is calculated on the basis of Minimum 04 adults travelling together and sharing two double rooms.
- Extra adult is the 3rd person who shares the same double room and is provided with an extra bed or roll away mattress.
- Mostly the hotels allow 03 adults in one double room with an extra bed or 02 adults and 02 children below 12 years of age with one extra bed.
- All the guests are requested to carry their photo identity proof in original & a photocopy to be produced & handed over at the time of Check In at the Hotel / Resort. This is mandatory. Airlines & Hotels may deny entry and services in the absence of these documents, in such cases we shall not be held responsible by customers.
Cancellation Policy:
- Advance booking amount to confirm the reservation: 100% of the package amount.
- If cancellation is made any time not less than 45 days prior to departure: 10% of total package cost + cancellation charges of issued Flight tickets & Hotel shall be deducted.
- If cancellation is made 45 to 30 days prior to departure: 15% of total package cost + cancellation charges of issued Flight tickets & Hotel shall be deducted.
- If cancellation is made 30 to 15 days prior to departure: 20% of total package cost + cancellation charges of issued Flight tickets & Hotel shall be deducted.
- If cancellation is made 15 to 10 days prior to departure: 30% of total package cost + cancellation charges of issued Flight tickets & Hotel shall be deducted.
- If cancellation is made within 10 days prior to departure, 100% of the tour cost shall be deducted.
- In case passenger is denied entry to board the flight due to health condition than entire package amount shall be forfeited. Request to change the date will be considered as new booking only.
Online Booking Procedure
- To book online, you need to make payment as per the minimum booking amount specified in “Book Online” section of this package OR Rs. 10,000/- per person.
- As soon as you make an online booking, you will receive a booking voucher in your email.
- You will receive a call from our support staff about your booking status.
- We will start the process at our end while you sit back at home and dream about your holiday.
- The balance payment would be collected as per the case mentioned below:
- If you are booking within 10 days of date of travel,
- You will need to make payment of 100% of the tour package cost/ tour components costs at time of booking process is undertaken.
- Any amendment or cancelation made by traveler would be chargeable as per cancellation policy.
- If you are booking within 10 – 20 days of date of travel,
- You will need to make payment of 75% of the tour package cost / tour components costs at the time of booking process is undertaken.
- Any amendment or cancelation made by traveler would be chargeable as per cancellation policy.
- Balance payment will be required to be paid at the time of confirmation of booking.
- If you are booking within more than 20 days of date of travel,
- You will need to make payment of booking amount of Rs. 20,000/- per pax at the time of booking process is undertaken.
- Any amendment or cancelation made by traveler would be chargeable as per cancellation policy.
- Balance payment will be required to be paid at the time of confirmation of booking.
- If your booking is having tour components which needs guaranteed booking as per stipulated condition,
- You will need to make payment of 100% of the tour package cost/ tour components costs at time of booking process is undertaken.
- No cancellation will be allowed once booking is made even if by some reason short payment has been made. The tourist will have to make entire payment whether he or she travels or not.
- Once the entire package formalities are completed at our end, our representative will share package to you.
Standard Booking Procedure (in case of Offline Bookings)
- If you are booking within 10 days of date of travel,
- You will need to make payment of 100% of the tour package cost/ tour components costs at time of booking process is undertaken.
- Any amendment or cancelation made by traveler would be chargeable as per cancellation policy.
- If you are booking within 10 – 20 days of date of travel,
- You will need to make payment of 75% of the tour package cost / tour components costs at the time of booking process is undertaken.
- Any amendment or cancelation made by traveler would be chargeable as per cancellation policy.
- Balance payment will be required to be paid at the time of confirmation of booking.
- If you are booking within more than 20 days of date of travel,
- You will need to make payment of booking amount of Rs. 20,000/- per pax at the time of booking process is undertaken.
- Any amendment or cancelation made by traveler would be chargeable as per cancellation policy.
- Balance payment will be required to be paid at the time of confirmation of booking.
- If your booking is having tour components which needs guaranteed booking as per stipulated condition,
- You will need to make payment of 100% of the tour package cost/ tour components costs at time of booking process is undertaken.
- No cancellation will be allowed once booking is made even if by some reason short payment has been made. The tourist will have to make entire payment whether he or she travels or not.